Accessibility Standards

The customer service standard is mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Inclusion Northumberland policies, practices, and procedures be guided by principles of dignity, independence, and equality of opportunity. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.

A disability is considered as “a condition which may restrict a person’s mental, sensory, or mobility functions to undertake or perform a task in the same way as a person who does not have a disability.” (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis, or being Deaf.)